Warranty/Returns

Warranty

Ailibat guarantees that you will be satisfied with the lithium-ion batteries, battery packs and related accessories you purchase from us.

We 100% guarantee the authenticity of any battery we sell. The batteries we send are new and fully charged, and our batteries are tested before shipment.

This limited warranty covers any defects in material or workmanship under normal use during the warranty period.

During the warranty period, if a product or part of a product becomes defective due to defects in material or workmanship under normal use and maintenance, Ailibat.com will repair or replace such product or part free of charge (but excluding shipping costs to and from the warranty period).

Physical goods purchased from Ailibat.com are warranted for 1, 3, 7 or 10 years (depending on the model) from the date of purchase.

Replaced items or parts are warranted for the remaining warranty period of the original item or 1 year from the date of replacement or repair, whichever is longer.

This Limited Warranty does not cover the following:

Conditions, failures or damages not caused by defects in materials or workmanship.

Conditions, failures or damages caused by neglect, improper maintenance or modification; damage or destruction caused by natural causes (including but not limited to lightning strikes, floods or other natural disasters); physical theft or loss.

Damage caused by improper installation; loose terminal connections, undersized cables, connections (series and parallel) that do not meet the required voltage and capacity requirements, or reverse polarity connections.

Environmental damage; improper storage conditions as defined by the manufacturer; exposure to extreme hot or cold temperatures, fire or freezing or water damage.

Damage caused by collision.

Damage caused by improper maintenance; undercharging or overcharging the product, dirty terminal connections.

The product has been opened, modified or tampered with.

The product has been used for purposes other than those for which it was designed and intended, including repeated engine starting.

The product has not been stored in accordance with the manufacturer’s storage guidelines, including storage of the product in a low-charge state.

This warranty does not cover damage to the product caused by accidental immersion of the battery in any body of water (lakes, streams, ponds, or oceans), exposure of the battery to rain, overcurrent conditions during battery charging or discharging, abuse, neglect, misuse, unauthorized modification or tampering, improper maintenance, normal wear and tear, disposal in fire, freezing, theft, accidental damage, or other forms of physical damage.

All accessories and free products (inverters, converters, chargers, solar panels, etc.) are covered by a 30-day warranty. Beyond this period, our manufacturing partners are responsible and the standard manufacturer warranty applies (1 year from date of purchase unless otherwise specified by the manufacturer).

Warranty applies to the original owner only (non-transferable).

All products are quality checked before shipment. If you have questions about the quality of the product, please contact support to help diagnose the problem. In most cases, we are able to resolve the issue by providing technical support without requiring you to return any product.

This limited warranty does not cover any shipping, handling, gift wrapping, or taxes. You are responsible for prepaying all shipping charges. You bear all risks of loss or damage of physical goods in transit to Ailibat.com

Returns

Our ultimate goal is to make you satisfied with our products. If for any reason you are not completely satisfied with your purchase, please let us know immediately. You may return items purchased on Ailibat.com for any or no reason within 30 days from the date you received the item, excluding shipping costs. The item must be accompanied by proof of purchase and in new, resalable condition. Physical goods (including any accessories or documentation shipped with the physical goods) are shipped in their original packaging to the address specified by Ailibat.com. Customized items are not eligible for return.

In the event that lithium cells, battery packs and related components are damaged or defective, Ailibat will pay for shipping.

Refunds will be issued only to the original form of payment.

No returns or refunds are available in these cases:

1. Any problems during assembly or assembly, such as damaged batteries due to burnt protection boards connected to the wrong wires, charger failure, incorrect assembly or unbalanced assembly, etc.

2. Damage caused by charging, such as battery bulging/welding, battery pack without BMS protection.

Replacement components will only be sent after we receive your returned components and complete inspection to determine the cause of any problems. Ailibat is not responsible for return shipping costs.

Security

Ailibat values your privacy and will keep all information confidential. We will never sell or use your information for any purpose other than delivering your order.

Thank you for your interest in Ailibat products, we will wholeheartedly provide the best products, solutions and shopping experience. If you have any questions or concerns, please send an email to sales@ailibat.com.